Quality Assurance Procedure

Purpose

FFA (Fire and First Aid) LTD is committed to providing a quality assurance and comprehensive fire consultancy, fire management strategies ,fire risk assessment, fire training services to organisations and customers for compliance with the Regulatory Reform (Fire Safety) Order 2005, fire regulations, fire authorities and relevant British Standards for fire management and equipment.

FFA (Fire and First Aid) LTD is committed to providing quality advise on first aid requirements and first aid training courses to organisations and customers for compliance with Health and Safety (first Aid) Regulations, First Aid Industry Body and mandatory qualifications.

FFA (Fire and First Aid) LTD is committed to maintaining current documentation for terms and conditions, equality policy, complaints, health and safety policy, audit, trainer and assessor qualifications and competencies, fire and first aid training /course content procedures.

FFA (Fire and First Aid) LTD is committed to ensuring organisations and customers have a clear and transparent booking process; fees, so no disadvantages by additional or hidden fees; company policies and procedures; consultancy, management strategies, fire risk assessment practices; training assessment practices and current course material and mandatory qualifications and general certification.

FFA (Fire and First Aid) LTD is committed to ensuring fire and first aid course attendees are given the opportunities and support to achieve the relevant assessment qualification and receive a regulated or general certification. 

Quality assurance commitment is implemented by:

Ensure fire consultants, fire risk trainers and assessors are competent in form of qualifications, knowledge and experiences. FFA/0005 – Fire and First Aid Competency Procedure Ensure current and up to date information for fire management, fire protection and prevention measures and
processes/procedures for consultant purposes.

Ensure and provide current diverse fire and first aid training courses. FFA/0006 – Fire and First Aid Training Courses.
Ensure and provide a friendly and suitable venue and course. FFA/0006 – Fire and First Aid Training Courses and relevant lesson plan.
Ensure and provide compliant training course and formal assessment course. FFA/0006 – Fire and First Aid Training Courses and relevant lesson plan.

Ensure and provide well maintained and in-date course training resources. FFA/0006 – Fire and First Aid Training Courses and equipment register.
Ensure delegate training is recorded on a register, and re-qualification reminders are sent to delegates. FFA/0006 – Fire and First Aid Training Courses.
Certification is issued at date of training course or qualification certification issued within 14 days from the date of the completed course. FFA/006 – Fire and First Aid Training Courses.
Ensure all delegates receive qualification assessment (if applicable) and an evaluation form at the end of the training course. FFA/006 – Fire and First Aid Training Courses.
For replacement certification, the individual will have to provide confirmation of their attended course, date and venue. The certification register will be reviewed and if satisfactory a new certificate will be issued.
List of the first aid equipment and literature will be aligned to the first aid training course. Detailed in relevant lesson plan.

Ensure comprehensive review of commercial premises fire risk assessment, processes and procedures for fire safety and compliance with fire legislations. See FFA/0007 – Fire Consultancy and Fire Risk Assessment Procedure.
Ensure a methodical fire risk assessment of commercial premises for fire safety and compliance with fire legislations See FFA/0007 – Fire Consultancy and Fire Risk assessment Procedure.
Ensure a comprehensive review of building plans and drawings for compliance with fire legislation and Building Regulations Part B. See FFA/0007 – Fire Consultancy and Fire Risk assessment Procedure.
Course fees will be relevant to the course certification, cancellations, late payment, registration, assessments, certification/replacement certification, training resources, training packs, and complaints. See FFA/0006 – Fire and First Aid Training Courses, and FFA/0004 – Terms and Conditions Procedure.
Ensure personnel data protection – FFA/0002 Equal Opportunity Procedure
Ensure all complaints received are dealt with correctly and quickly. FFA/0003 – Complaints Procedure.

Auditing

FFA (Fire and First Aid) LTD audits are completed on an annual basis or where significant change occurs with legislation or first aid training material.
Results of audits and course elevation forms are retained for at least 3 years.
FFA (Fire and First Aid) LTD will be audited and assessed by external authorities or by the First Aid Industry Body (FAIB) and subjected to their procedures and policies.